Shipping

Shipping service provider
We exclusively use insured shipping with DHL. Please check the contents for damage immediately upon receipt of the package. You must report any damage to the package either immediately when you receive it or within 24 hours of receipt of the goods. DHL will issue a confirmation that you have filed a damage report.  Please send this together with a photo of the defective goods to us by e-mail. In any case, please contact us beforehand so that we can discuss all further steps with you.  

Shipping costs (germany)
Value of ordered goods more than 300,00 €: no shipping costs
Value of ordered goods less than 300,00 €: 6 € shipping costs

Shipping costs (Zone 1)
Value of ordered goods more than 450,00 €: no shipping costs
Value of ordered goods less than 450,00 €: 10 € shipping costs

Included countries: Austria, Belgium, Denmark, France, Liechtenstein, Luxemburg, Monaco, Netherlands, Poland, Switzerland, Czech Republic

Shipping costs (Zone 2)
Value of ordered goods more than 500,00 €: no shipping costs
Value of ordered goods less than 500,00 €: 20 € shipping costs

Included countries: Andorra, Italy, San Marino, Sweden, Slovakia, Slevenia, Spain, Hungary, Vatican City, United Kingdom

Shipping costs (Zone 3)
Value of ordered goods more than 500,00 €: no shipping costs
Value of ordered goods less than 500,00 €: 30 € shipping costs

Included countries: Albania, Bosnia-Herzegovina, Bulgaria, Estonia, Finland, Färöer, Greece, Ireland, Island, Croatia, Latvia, Lithuania, Malta, Montenegro, Norht Macedonia, Norway, Portugal, Republic of Moldova, Romania, Serbia, Ukrain, Cyprus

Shipping costs (Zone 4)
Value of ordered goods more than 500,00 €: no shipping costs
Value of ordered goods less than 500,00 €: 40 € shipping costs

Included countries: Algeria, Israel, Lebanon, Lybia, Marocco, Russia, Syria, Tunisia, Turkey, Egypt

Delivery times
We give our best to get your order on the way as soon as possible. As soon as the package has been transferred to DHL you’ll get a notification by e-mail with tracking information and the expected delivery date.